Returns & Exchanges

At House of Weaves, we take pride in the quality and craftsmanship of our handcrafted jute and faux leather handbags. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, please review our Returns and Exchanges Policy below.

1. Returns

1.1 Eligibility for Returns
We accept returns only in the following cases:

  • The item is defective or damaged upon arrival.

  • The item is incorrect (not the item you ordered).

1.2 Return Window
You must notify us within 7 days from the date of delivery if you wish to return a product due to defects or damage. After 7 days, we will be unable to process the return.

1.3 Condition of Returned Items
To be eligible for a return, the item must be in new, unused condition, with all original tags, packaging, and documentation intact. We will not accept items that have been worn, used, or altered in any way.

1.4 Return Process
To initiate a return, please follow these steps:

  • Contact us at support@houseofweaves.co.in or call us at +91 8824533492 within 7 days of delivery.

  • Provide your order number and details of the product you wish to return (including photos of any damage or defects).

  • We will review your request and provide you with return instructions.

1.5 Return Shipping Costs

  • If the return is due to a defect or error on our part (e.g., incorrect or damaged items), we will cover the cost of return shipping.

  • If the return is for any other reason, the customer will be responsible for return shipping costs.

1.6 Refund Process
Once we receive the returned item and verify its condition, we will process your refund. Refunds will be credited to your original payment method within 7-10 business days.

2. Exchanges

2.1 Eligibility for Exchanges
We do not typically accept exchanges due to the handmade nature of our products. However, if your item is defective or damaged, we will be happy to offer an exchange for the same product or a replacement of equal value.

2.2 Exchange Process
To initiate an exchange:

  • Please follow the same process as outlined for returns by contacting us at support@houseofweaves.co.in within 7 days of receiving the item.

  • Provide your order number, details of the item, and photos of the defect or damage.

  • We will process the exchange and send you the replacement item.

2.3 Shipping Costs for Exchanges

  • For exchanges due to defects or errors on our part, we will cover the shipping cost.

  • If you are requesting an exchange for a reason other than a defect or damage, you will be responsible for the return and new shipping costs.

3. Non-Returnable and Non-Exchangeable Items

Due to the nature of our handcrafted products, we cannot accept returns or exchanges for the following:

  • Customized or personalized items (e.g., items with initials or custom prints).

  • Items that have been used, worn, or altered in any way.

4. Cancellations

4.1 Order Cancellation
Once your order is placed, we begin preparing and processing it promptly. If you wish to cancel an order, please contact us as soon as possible at support@houseofweaves.co.in or call +91 8824533492.

  • Cancellation is possible if your order has not been dispatched.

  • Cancellation is not possible once the item has been shipped or is in transit.

5. Refunds

5.1 Refund Process
If your return is approved, a refund will be processed to the original payment method used for the purchase.

  • Refunds for returns will be processed within 7-10 business days after receiving the returned item.

  • If you paid via debit/credit card, the refund may take additional time to reflect in your account, depending on your bank's processing times.

5.2 Partial Refunds
If an item is returned in a used or damaged condition, or if the original packaging or tags are missing, we may issue a partial refund based on the condition of the item.

6. How to Contact Us

If you need to initiate a return, exchange, or have any questions regarding our Returns and Exchanges Policy, please reach out to us using the following methods:

7. Changes to This Policy

We may update or modify this Returns and Exchanges Policy at any time. Any changes will be reflected on this page, and the "Effective Date" will be updated. Please review this policy periodically to stay informed about your rights and obligations.

Thank you for shopping at House of Weaves!
We strive to offer you the best products and service. If you have any questions or concerns, please don’t hesitate to contact us.

This policy provides a clear and easy process for returns, exchanges, and refunds. It also sets expectations around conditions for returns and exchanges, ensuring transparency with your customers.