Privacy Policy

At House of Weaves, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, make a purchase, or engage with our services. By using our website or providing personal information, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information that you provide to us directly when you make a purchase, contact us, or interact with our website. The types of information we may collect include:

  • Personal Identifiers: Name, email address, phone number, shipping address, billing address.

  • Payment Information: Credit/debit card details (processed by third-party payment providers).

  • Device and Usage Information: IP address, browser type, operating system, pages visited, and other browsing data.

  • Communication Information: Any information you provide when contacting us through email, customer service, or social media platforms.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment and shipping.

  • Customer Service: To provide support, respond to inquiries, and resolve issues.

  • Marketing and Promotions: To send newsletters, updates, and promotions, if you have opted in to receive them.

  • Website Improvement: To analyze usage trends, improve user experience, and personalize your shopping experience.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Protect Your Information

We take the protection of your personal information seriously. We implement a variety of security measures, including:

  • Encryption: All sensitive information, such as payment details, is transmitted via secure (SSL) technology.

  • Data Storage: Your information is stored securely in our databases, protected by firewalls and other security measures.

  • Access Control: Only authorized personnel have access to your personal information for purposes related to your orders and customer service.

Despite these efforts, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers for specific purposes, including:

  • Payment Processors: To process transactions securely.

  • Shipping Providers: To deliver your orders to the provided address.

  • Service Providers: For email marketing, website analytics, and customer support.

  • Legal Requirements: If required by law or to protect the rights, property, and safety of House of Weaves, its users, or others, we may disclose your personal information.

These third parties are required to handle your data in accordance with this Privacy Policy and applicable data protection laws.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are placed on your device to store preferences, improve website functionality, and analyze web traffic.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections if necessary.

  • Deletion: You can request the deletion of your personal information, subject to any legal obligations we may have to retain it.

  • Opt-Out: You can opt out of receiving marketing emails by clicking the "unsubscribe" link in the email or contacting us directly.

  • Withdrawal of Consent: If you have provided consent for us to process your personal information (e.g., for marketing), you can withdraw it at any time by contacting us.

To exercise these rights, please contact us at support@houseofweaves.co.in.

7. Third-Party Websites

Our website may contain links to third-party websites. These websites have their own privacy policies and practices, which are not under our control. We encourage you to review their privacy policies before providing any personal information to them.

8. Children’s Privacy

House of Weaves does not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child, please contact us, and we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

Thank you for trusting House of Weaves with your personal information. We are committed to ensuring your privacy and providing a secure shopping experience.

This Privacy Policy is designed to ensure that your data is handled responsibly and securely.